The Global Business Service Incorporated (GBSI) Audit recently commissioned by the management of the Liberia Water and Sewer Corporation (LWSC) has released its finding and advanced several recommendations.
Among the recommendations by the GBSI audit is that the LWSC should develop a strategic plan that identifies the agency’s goals and priorities, the resources needed to fulfill them, the timeframe for achievement, and monitoring and evaluation framework.
The Corporate audit also noted that the senior management team should communicate LWSC’s Vision and Mission clearly to the employees and the LWSC should develop a salary scale that reflects position descriptions and the experience required. The audit further recommended that the LWSC can hire a compensation consultant to develop such a scale.
At the same time, the audit noted that the LWSC should review the salary levels as those that appear low across the board and the Board of Directors should review the performance of senior managers before contract renewal. “In fact, it is good practice to monitor contract performance even before contracts come up for renewal,” the GBSI Audit said.
The audit also recommended that LWSC should develop Strategic Human Resource plan to address its capacity needs, the needed training and performance measures and time-sheets to track employees’ attendance to provide a basis for payroll.
The audit also said all hired should go through the Personnel Human Resource office with no exceptions and this should only be for planned positions reflected in the budget.
The audit also recommended that the Board of Directors should be briefed on any deviation and the justification for it and should also be aware of where the funds are coming from for positions not approved in the budget.
The report also said the LWSC should look into outsourcing some of its functions that are not core to its business and this may include security, drivers, etc.
“LWSC should provide more training to the Administrative Manager to enhance his capacity or recruit a new manager with the requisite experience. It can also promote from within as there are others within LWSC with such experience. Reconstitute the Board to include members with industrial experience and at least one large customer. LWSC should install a suggestion box where staff can drop off ideas and suggestions,” the report recommended.